Shipping policy

Last updated: 23 July 2026

Thank you for visiting and shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Handling Times

All orders are processed and shipped from Indonesia, Monday through Friday (excluding national holidays).
Orders are typically processed within 2 business days.
If we are experiencing a high volume of orders or launching new events/collections, processing times may be slightly extended. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping (Indonesia)

Delivery Time: 3–5 business days
Cost: FREE on orders $25 USD or more; flat rate of $2.00 USD otherwise.

International Shipping

Delivery Time: 7–15 business days (via DHL eCommerce)
Cost: FREE on orders $75 USD or more; flat rate of $9.95 USD otherwise.

Note: Expedited shipping options may be available at checkout. Delivery estimates do not include the standard 2-business-day processing time.

3. International Shipping Destinations

We currently offer international shipping via DHL eCommerce (with final delivery handled by your local postal service) to the following countries:

Asia: Japan, Malaysia, the Philippines, Singapore
Europe: Austria, Denmark, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, United Kingdom
North America: Canada
Oceania: Australia, New Zealand

Please Note: We do not currently ship to countries outside of this list.

4. Customs, Duties & Taxes

International Orders: Your order may be subject to import duties, taxes (including VAT), and/or brokerage fees, which are levied once a shipment reaches your destination country.
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.
If a package fails to clear customs and is returned to us, we will issue a refund for the cost of the goods minus original shipping fees and any warehouse restocking fees once the package is safely returned to our facility.

5. Order Tracking

When your order has shipped, you will receive an automated email notification from us containing a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

6. Lost, Delayed, or Missing Packages

Delays: Shipping delays can occasionally occur due to customs inspections, carrier backlogs, or extreme weather conditions.
Marked as "Delivered" but Missing: If your tracking indicates that your package was delivered but you cannot find it, please wait 24 hours, check with household members/neighbors, or contact the local delivery carrier.
Lost in Transit: If your package appears to be lost or stuck in transit according to the tracking link, please contact us directly so we can assist you.

7. Returns & Damaged Goods

We do not accept returns or exchanges on any goods.
However, if your items arrive damaged, incorrect, or missing, we accommodate replacements or refunds on a case-by-case basis. Please inspect your order upon receipt and contact us immediately with your order number and photos of the item's condition.